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Experience

Hands-on service, operations, and technical-support experience.

The experience story is grounded in luxury hotel operations, F&B service, aviation-service exposure, customer communication, IT support, and real records/reporting work.

Experience signal

Hospitality service, operations accuracy, and technical support.

The experience story connects practical service work with operational accuracy and technical support: Anantara uniform-room operations, InterContinental F&B exposure, EKFC event-service exposure, PC technician work, and UMS as a real hotel-operations system.

Service base

Hospitality

luxury hotel, F&B, guest service, and aviation-service exposure

Languages

3

Arabic, English, and French for multicultural service teams

Technical lane

IT Support

PC repair, troubleshooting, Windows setup, and user support

Direction

Guest-facing

front office, reservations, customer service, F&B, aviation, admin

Hospitality fit

Guest service, F&B, front office, and aviation service

The strongest public positioning is service-first: luxury hotel standards, guest communication, service recovery, dining operations, professional presentation, and calm coordination inside busy teams.

  • Current Anantara The Palm Dubai Resort uniform-room operations
  • InterContinental Residences Dubai Business Bay F&B service exposure
  • Emirates Flight Catering event-service exposure and cabin-crew assessment signals

Operations accuracy

Records, follow-up, reporting, and hotel systems

Anantara work builds the operational side: uniform records, distribution tracking, laundry coordination, outlet follow-up, billing visibility, and reporting discipline through UMS.

  • UMS tracks uniform activity, laundry costs, linen and napkin spending, income, and outlet-level analytics
  • Structured records and follow-up support admin, coordinator, reservations, and operations roles
  • Public portfolio copy avoids exposing private employer records or internal screenshots

Technical support

IT support, digital tools, and AI-assisted work

The technical side supports hotel IT, helpdesk, admin, and business-systems roles: PC troubleshooting, Windows setup, user support, database-backed tracking, websites, and AI-assisted workflow work.

  • PC Technician experience at WIKI Tunisie from 2021 to 2023
  • UMS and portfolio work show database, reporting, web, and deployment literacy
  • AI-assisted workflow and website work supports junior systems, hotel IT, and digital operations positioning

Positioning

How this page should be read

This is a practical service profile with a technical edge. It is meant to help recruiters quickly connect the same background to hospitality, F&B, front-office, customer-service, aviation, admin, operations, and hotel-IT roles.

Match the role

The page should help a hospitality, F&B, front-office, customer-service, aviation, admin, or hotel-IT recruiter find relevant evidence quickly.

Keep it grounded

Claims stay tied to LinkedIn, CV lanes, certificates, and real work history instead of generic portfolio language.

Protect private material

Employer-branded screenshots, internal records, credentials, and private work material stay local until safely sanitized.

Feb 2026 - Present

Housekeeping Intern - Uniform Room Operations

Anantara The Palm Dubai Resort / Dubai, UAE

Current luxury-hotel operations role focused on uniform-room records, distribution tracking, laundry coordination, outlet follow-up, billing visibility, and operational accuracy.

  • Manage structured records for uniforms, distribution, laundry activity, bills, outlet spending, income reporting, and operational follow-up.
  • Built and implemented UMS to replace manual tracking and improve visibility across uniform and laundry workflows.
  • Useful fit for front office, reservations, admin, operations, hotel IT, and guest-service roles that need accuracy and follow-up.

Oct 2025 - Feb 2026

Food and Beverage Intern

InterContinental Residences Dubai Business Bay / Dubai, UAE

Luxury-hotel F&B service exposure across dining operations, order taking, table setup, service-team coordination, hygiene, and guest satisfaction.

  • Supported daily food and beverage operations while maintaining hotel service standards.
  • Worked around guest-facing service flow, order handling, setup, hygiene, and team coordination.
  • Supports F&B, restaurant supervisor, guest-service, front-office, and aviation-service positioning.

Jul 2021 - Jul 2023

PC Technician

WIKI Tunisie / Nabeul, Tunisia

Technical support background covering desktop and laptop repair, Windows setup, driver and application configuration, troubleshooting, maintenance, and user support.

  • Diagnosed hardware, operating-system, driver, and application issues.
  • Installed and configured Windows, drivers, and essential applications for users.
  • Strengthens hotel IT, helpdesk, junior systems support, admin support, and customer-support roles.

Sep 2025

Events Team Leader - Short-Term Assignment

Emirates Flight Catering / Dubai, UAE

Short-term aviation-catering and event-service exposure where timing, presentation, coordination, and service flow mattered.

  • Coordinated with team members to maintain service timing and presentation during event activity.
  • Adds aviation-service relevance for cabin crew, airport service, and guest-experience roles.
  • Supports the public profile direction around professional presentation and multicultural service.

Jan 2016 - Jan 2017

Head Waiter

Hotel La Belle Etoile / Tunisia

Front-of-house restaurant service and team-leadership experience covering waitstaff coordination, guest request handling, service flow, and service recovery.

  • Led front-of-house service activity and supported guest satisfaction during daily restaurant operations.
  • Relevant for F&B supervisor, restaurant supervisor, outlet service, and guest-service roles.
  • Adds early leadership evidence behind current UAE hospitality experience.

Dec 2019 - Sep 2021

English Tutor

Fiverr / Remote / Tunisia / Remote

Online tutoring experience focused on clear communication, lesson planning, client follow-up, and calm service interaction.

  • Delivered English lessons remotely with structured communication and follow-up.
  • Supports customer service, call center, front desk, and guest communication roles.
  • Complements Arabic, English, and French language positioning for multicultural teams.